Go to [Textbook purchase] - [Online order] - [Order status/Delivery tracking]. If your status is “Preparing for delivery,” cancel the order in [Textbook purchase] - [Online order] - [Cancel order] and enter your account number.

If your status is “Delivered to courier” or “Scheduled to be delivered,” enter the reason for return on the transaction statement and send it to the return address below with the textbook. Make sure to pay the shipping fee in advance.

□ Return address: Korean Authorized and Approved Textbook Association, 29-28, Dangjaebong-ro, Jori-eup, Paju-si, Gyeonggi-do (Tel: 031-956-8581~4)

Request for returns must be made within 7 days from the receipt of the ordered book, and returns will be made only for books that have arrived at the Association within 3 days from the date of requesting for returns.

Orders for lost textbooks / Transfer students, etc.

Request for returns must be made within 7 days from the receipt of the ordered book, and returns will be made only for books that have arrived at the Association within 3 days from the date of requesting for returns.

Please send the book to the return address below with the name of the orderer, phone number, order date, and reason for return written on the enclosed transaction statement or memo.

■ Information on the shipping fee for returns

① In case of return due to a customer’s mistake in order or simple change of mind: Shipping fee is charged to the customer

(Customer should pay the shipping fee in advance using convenient courier and transportation means)

② In case of return due to omission of items or incorrect items by the Association: Shipping fee is charged to the Association

(For inquiries related to textbook purchase, contact 031-956-8581~4 (press 0 for a representative))

It takes about 10 days to get a refund after return books have arrived at the Association.

Damaged books will be exchanged immediately.

■ For school teachers: Download and fill out the form on the [E-document] - [General archives] - [Damaged textbook exchange application form] at the top of the website and send it by fax (Fax: 031) 956-8509).

■ Customers who purchased through our website: Contact the Korean Authorized and Approved Textbook Association for counseling for purchasing textbooks [Tel: 031-956-8581~4 (press 0 for a representative)]

※ Shipping fees for exchanging damaged books will be paid the Association.

Please check the transaction statement first.

■ If the transaction statement and the delivered textbook are the same: In this case, it is the customer’s mistake in the order, so please send the delivered textbook and the transaction statement (with a note of the reason for exchange) to the address below and pay the shipping fee in advance.

□ Return address: Korean Authorized and Approved Textbook Association, Hyundai Logistics Gyoha Office, Osan-ri, Jori-eup, Paju-si, Gyeonggi-do (Tel: 031-912-0953)

■ If the transaction statement and the delivered textbook are different: In this case, it is the Association’s mistake to send the wrong textbook, so please call [Tel: 031-956-8581-4 (press 0 for a representative)] to contact us.

We monitor stock frequently and mark absent textbooks as Out of stock.

However, if orders overflow, the process may be delayed, and stock shortage may not be reflected immediately.

Therefore, even if the order is completed, sometimes the textbook cannot be sent.

Please understand this, and we will contact the person who ordered as soon as possible to give a direction.

Orders that have been paid for cannot be partially cancelled.

You have to cancel the entire order and place a re-order. If you want to consult on payment, please contact the Korean Authorized and Approved Textbook Association for counseling for purchasing textbooks [Tel: 031-956-8581~4 (press 0 for a representative)].

Order cancellation is only available if your status is “Preparing for delivery” in [Textbook purchase] - [Online order] - [Order status/Delivery tracking].

Changes and cancellations of orders are not available if the textbook you ordered has already been shipped to courier.

If you want to consult about delivery, please contact the Korean Authorized and Approved Textbook Association for counseling for purchasing textbooks [Tel: 031-956-8581~4 (press 0 for a representative)].

Group orders are only available when the business is registered.

■ Group order process

1. Go to [Textbook purchase] - [Group order] and enter the corporate registration number.

2. Click [Order], fill in the personal information of the orderer, and complete the order.

3. Send a copy of the book order application and a copy of the business license via fax to 031-956-8509.

(If only one or two books are added to the cart: Click the maximum number you can select and order)

Please note that the name of the orderer, mobile phone number, subject of the book that is needed, publisher name, author name, and the required number of copies must be entered accurately, and it may take at least a month to supply.

There may or may not be a delivery service on holidays depending on the circumstances of the courier company.

For exact delivery date, please contact the courier company (CJ Logistics Office, Tel: 031) 968-5117).

Shipping is processed twice a day at 9:00 am (Orders and payments completed from 2:00 pm on the previous day to 9:00 am on the same day) and 2:00 pm (Orders and payments completed from 9:00 am to 2:00 pm on the same day).

Requests for bundled shipping after 2:00 pm will not be accepted. However, it will be processed as bundled shipping in the following two cases.

■ If the recipient’s name, mobile phone number, and address are the same and written in the exact same way.

■ If you make a request by phone for bundled shipping before the order is approved at 9:00 am and 2:00 pm on the same day as the order is placed.

※ Exception: Bundled shipping may not be available during the peak season (February and March) because orders are shipped from time to time for fast delivery to customers. Please understand this.

If there is a delay in delivery, please check the following.

① If the deposit was not made after the order was completed

② If the recipient was absent: Go to [Textbook purchase] - [Online order] - [Order status/Delivery tracking] and click the shipping inquiry to contact the relevant sales office.

The delivery fee must be paid in advance, and is incurred regardless of the number of copies ordered.

■ General area

-2,300 won

■ Jeju area

-3,000 won

■ mountainous areas, and remote areas

-5,000 won

The delivery period is as follows.

■ Weekdays (Orders and payments completed before 2 pm on Monday to Friday): Shipped on the same day

■ Weekdays (Orders and payments completed after 2 pm on Monday to Friday): Shipped the next day

■ Weekend (Orders and payments completed from 2 pm on Friday to before 2 pm on Monday): Shipped on Monday

□ Peak season (Orders and payments completed before 3:30 pm on Monday to Friday in February and March): Shipped on the same day

※ Delivery usually takes about 2 to 4 days from the date of shipment, excluding weekends and holidays.

(However, please understand that it takes more time for islands, mountainous areas, and remote areas)

The order process is as follows.

[Initial stage]

1. Go to [Purchase textbook] - [Purchase information] at the top of the website and read information thoroughly and click [Order online].

2. Execute [Run Wizard], and after installing the program, re-access the website and go to [Purchase textbook] - [Order online] and click [Order].

[Purchase stage]

1. Select category among elementary, middle, and high school textbooks and guidebooks you want to purchase.

2. Click the subject to check publisher, author, list price, and select the stock quantity (1-2 books).

3. Click [Add] on the right and then click [Go to Book cart screen].

4. When placing an additional order, click [Additional order] button.

You can check your order details and delivery status in [Textbook purchase] - [Online order] - [Order status/Delivery tracking] with your order number or orderer name and mobile phone number.

The reason why there is no search result with the order number is because the deposit was not made after the order was completed, or an error occurred at the payment stage.

Call 031-956-8581~4 (press 0 for a representative) to check whether the order has been placed. If it is confirmed that an order has not been placed due to an error, you have to place the order again.

We limit the number of purchases for students who need them, such as who have lost their textbooks or transferred students.

If you would like to purchase multiple copies, go to [Purchase textbook] - [Online order] - [Group order] to place a group order.

However, group order is only available for the amount in stock from the end of March to the end of October, and you must have a corporate registration number.

Textbooks in Book cart will only be kept while placing an order and the cart will be reset when the web browser is closed. Also, please note that textbooks in Book cart may be sold out while placing an order if payment is not completed.

Since the textbooks sold on our website is available for purchase after the textbooks are completely distributed to schools, textbooks may be out of stock. In the case of books that are out of stock, we frequently request the publisher to produce them to secure the stock to sell. However, there may be a temporary shortage due to the production and other reasons.

In order to track your delivery status, go to [Purchase textbook] - [Online order] - [Order status/Delivery tracking] and enter order number or orderer name and mobile phone number.

You can change the shipping address only when the order status is “Preparing for delivery” in [Textbook purchase] - [Online order] – [Change shipping address].

If the status is “It has been shipped to the courier,” the shipping address cannot be changed. Please understand this.